Introduction

Welcome to the Roxio Compatibility Site! Explore this site if you're having problems with disc playback or are thinking about purchasing a DVD Player and want to make sure it will work with discs you burn with Roxio Software.

Troubleshooting Issues

My VCD disc will not play in my DVD player. Troubleshooting Steps

  1. Check your DVD player documentation to make sure it can play the VCD format and that it supports the type of media you used: CD-R or CD-RW.
  2. Try playing the disc on a different model of DVD player (for example, that of a friend or family member).
    1. Try playing the disc with the Roxio Player software. If it plays, then there may be an issue with your DVD player or the type of disc you used. Some DVD players may be capable of reading CD-R or CD-RW, but have trouble with media from different manufacturers or brands.
    2. Try burning the project on higher-quality CD-R media. Unfortunately, the most expensive blank discs are typically more compatible. Many brands have different colors on the side of the disc that gets burned, so try a different color. There are blue, silver, green, and blue/green discs-the color can affect the ability of your DVD player to read the disc.
  3. Is your disc a CD-RW? If so, try burning the project to CD-R if your DVD player supports CD-R media.
  4. Is your disc a CD-R? If so, try burning to a CD-RW if your DVD player supports this type of media

My DVD disc will not play in my DVD player. Troubleshooting Steps

  1. If you burned your project with the "Mini-DVD" option, note that most DVD players do not support this format.
  2. Check your DVD player documentation to make sure it supports the type of disc you used. Not all players support all types of discs: DVD-R, DVD-RW, DVD+R, DVD+RW.
  3. Try playing your disc on the DVD player of a friend or family member.
  4. Try playing the disc with Roxio Player software. If it plays, it may be an issue with the DVD player or the type of disc used. Some DVD players may be capable of reading DVD-R, DVD-RW, DVD+R, or DVD+RW, but have trouble with these discs from different manufacturers or brands.
  5. Is your disc a DVD-RW, DVD+R, DVD+RW? Try burning the project to DVD-R if your DVD player supports this type of disc. DVD-R tends to be most compatible.
  6. Is your disc a DVD-R? Try burning the project on a higher quality media (DVD-R). The most expensive blank discs are unfortunately most compatible. Many brands have different colors on the side of the disc that gets burned, so try a different color. There are blue, silver, green, and blue/green discs that can affect the how your DVD player reads the disc.

My SVCD disc will not play in my DVD player. Troubleshooting Steps

  1. Check your DVD player documentation to make sure it can play the SVCD format, and if it supports the type of disc you used. CD-R, CD-RW, DVD-R, DVD-RW, DVD+R, DVD+RW.
  2. Try playing your disc on the DVD player of a friend or family member.
  3. Try playing the disc with Roxio Player software. If it plays, it may be an issue with the DVD player or the type of disc or brand used, and the DVD player does not read it well.
  4. Try burning the project on a higher-quality media. Unfortunately, the most expensive blank discs are typically more compatible. Many brands have different colors on the side of the disc that gets burned, so try a different color. There are blue, silver, green, and blue/green discs that can affect the how your DVD player reads the disc.
  5. Is your disc a CD-RW, DVD-RW, DVD+R, DVD+RW? Try burning the project to CD-R (if your project will fit) or DVD-R if your DVD player supports these types of discs.