Support > Customer Service

Contacting Customer Service

Purchase by Phone

Our representatives are here to answer any pre-sales questions you may have. Please call 1-866-280-7694(Monday - Friday, 11:00 A.M. to 11:00 P.M., EST - excluding Roxio holidays).

Questions After Purchase

If you have questions about payment, product download, shipping or general status of your order, please call 1-800-656-5443 or click here for further assistance. Please note Customer Service can not address technical issues.

E-mail

If you need assistance on other non-technical issues, please click here to submit a request for service to a Roxio Customer Care Representative.
Click to Chat

European Customer Service